Refund & Cancellation Policy

The short version

• You can cancel a print order before production starts and get a full refund.
• If we produce something that differs materially from the proof you approved, we reprint it or refund it at our option.
• Errors in a proof you approved are chargeable to reprint.
• Downloadable software is not refundable after delivery, except where the law requires it.
• Custom software follows the payment schedule in your written agreement.

1. Printing orders

Before production starts

You can cancel before we begin printing and receive a full refund of the amount paid. Tell us as soon as possible by phone or WhatsApp, quoting the order reference. If we have not yet ordered stock or started the press, there is nothing to deduct.

After production starts

Printing commits paper, ink, plates and machine time. Once production has started, a cancellation is assessed on the stock and work already used. We will tell you the amount before anything is charged, and refund any unused balance.

When we reprint or refund

If the finished work differs materially from the proof you approved, or is defective because of our production, we will reprint the affected work or refund the amount paid for it, at our option. This includes wrong stock, wrong size, a production defect or a missing finishing operation.

Report the problem within 48 hours of collection or delivery, with the order reference and clear photographs. We may ask to inspect the work. Please keep it until the matter is resolved.

What is not covered

• Spelling, punctuation or layout errors that were present in the proof you approved.
• Low-resolution, corrupted or incorrectly prepared files supplied by you.
• Normal colour variation between a screen and printed stock.
• Damage caused after collection or delivery.
• A change of mind after production has started.

If the issue is a customer-side error, we will still help: we can reprint at the normal rate, or quote a correction. We will not pretend it is free.

2. Downloadable software

Products such as Inventory Tracker are delivered as a digital download. Because the files cannot be returned, we do not refund after the download has been delivered, except where a refund is required by law.

Before delivery, you can cancel for a full refund. The product page takes no payment itself; we confirm the order and send a Razorpay payment link first. If you have paid but the files have not been sent, contact us and we will refund the payment.

If the software does not run, or has a technical defect on a supported platform, contact us. We will troubleshoot one-to-one and, where needed, provide a replacement build. This support does not change the refund position once the files have been delivered.

3. Custom software and retainers

Custom work follows the payment schedule in your written quote or agreement. That document controls what happens on cancellation. Where it is silent, the following applies:

• Work completed and accepted up to the cancellation date is payable at the agreed milestone rate.
• Third-party costs already committed on your behalf — a domain, licence or subscription — are payable and may be transferable to you.
• Any unused advance is refunded within 14 days of the final reconciliation.
• If we cancel for a reason within our control, you pay only for work accepted and receive the source and documentation for it.

Monthly support retainers run from the date stated in the agreement. You may cancel with 30 days’ written notice. The current month is not pro-rated unless the agreement says so.

4. Citizen documentation

The citizen documentation desk is paused and takes no payment. If it reopens, government fees and our service charge will be shown separately before you pay. Government fees are set by the issuing authority and are generally not refundable once an application has been submitted. The position will be stated in the quotation for that service.

5. How a refund is paid

Approved refunds are returned through Razorpay to the original payment method. We normally initiate the refund within 5–7 working days of approval; your bank or card issuer may take longer to show it. We cannot refund to a different card or bank account.

If an order was paid by a method that cannot be reversed, we will ask for bank details and transfer the amount. We will never ask for a card PIN, OTP, CVV or internet-banking password.

6. How to ask

E-mail help@arstdh.com with the order reference and what went wrong. You can also call or WhatsApp+91 98670 03769. We aim to respond within two working days.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that applies to you. If we cannot resolve a complaint, you may use the consumer forum with jurisdiction over your matter.

7. Related pages

Read the Terms of Service and thePrivacy Policy, or return to theprice overview.